The customers are private and legal persons who use the service. With NOW! Customer Management solution you can set-up unlimited customer classes, manage their accounts and provide customer support.
Based on customer classes and accounts you can develop flexible business logic, for example different subscription packages, credit and service limits, credit control, etc.
CUSTOMER CLASSESCustomer classes are customer profiles or types. With simple steps you can set up different customer classes to enable various business rules that impact the registration process, billing rules, tariffs applied, credit processing, payment channels, etc. For example a student driving an EV may have a different rate than a person driving an SUV.
ACCOUNT MANAGEMENTCustomer accounts functionality allows you to keep an eye of all customer-related information from account settings, customer ID tools (mobile phones, ID cards, license plates, etc.), business rules, transaction history, permits, fines, support tickets, etc.
SUPPORTYou will never loose track of the customer needs and requests – this will allow you to provide excellent customer service. All customer issues are related specifically to their accounts. You can instantly see the account settings, subscription packages, transaction history, etc. and communicate with customers by SMS or e-mails.
ELMO network, G4S